Joiline Gorlova

Joiline Gorlova is a Training Manager at Rock Lilly with a BSc Sociology, postgraduate Diploma in Personnel Management, Certificate in Leadership Development, IPM professional member & an SETA registered Facilitator/Assessor/Moderator with Services SETA, LGSETA, ETDP SETA & PSETA. She has an established track record as a trainer, facilitator, assessor and moderator across industries. She comes from a Human Resources Generalist, and Development background with working experience within Southern Africa. Joiline is passionate about Learning and Development and remains a lifelong learner herself.


Working with Teams

More organizations are moving away from traditional organizational strategy to working with teams. Collins (2012) cite firms like Nike, Motorola having adopted team strategy. Research studies confirm the benefits of working with teams in organizations.… 


Team Effectiveness

If the Ringelmann Effect and other variables affect team productivity, organizations need to find ways to increase team effectiveness. Collins (2012) identified the following attributes of highly effective teams: Member interdependence  Trust among members Member… 

Conflict Management

The Conflict Process

Workplace conflict is almost a fact of organizational life. It manifests as interpersonal, intergroup, and role conflicts. (Feigenbaum, n.d.), task conflict, relationship conflict and process conflict. (Robbins & Judge, 2013). Theorists do not agree on… 

Conflict Resolution

Conflict Resolution

Stangor (2011) describes conflict resolution in terms of the human motives of “self-concern” and “others concern”. The Dual Model of Cooperation and Competition incorporates these two concepts into a conflict model that explains the behavior… 

Communication Skills

Noise in Communication

Perception impacts the communication process, affecting the quality of communication and decisions made thereof. Robbins and Judge (2013) identify the communication process as occurring within a background of “noise”. The “noise” in communication includes the… 

Communication Skills

Communication Channels

Information technology has seen traditional communication channels expanded to include new ones. Organizations can harness these new channels to derive competitive advantage. We will explore some of the communication channels used today, their advantages and…