Joiline Gorlova is a Training Manager at Rock Lilly with a BSc Sociology, postgraduate Diploma in Personnel Management, Certificate in Leadership Development, IPM professional member & an SETA registered Facilitator/Assessor/Moderator with Services SETA, LGSETA, ETDP SETA & PSETA. She has an established track record as a trainer, facilitator, assessor and moderator across industries. She comes from a Human Resources Generalist, and Development background with working experience within Southern Africa. Joiline is passionate about Learning and Development and remains a lifelong learner herself.
Communication is the lifeline of organizations, the calming element to turbulent negotiations, the essential antidote for conflict and the glue that holds together interpersonal relationships.
Our bodies are continuously sending signals which are received as communication messages. We can choose to be more purposeful in the body signals we send to make our communication more effective or we can allow our bodies to send involuntary signals that can undo our communication effort.
Emotional Intelligence issues in this case include: a) cognitive distortions, b) attribution error, c) faulty causal analysis, d) emotional reasoning e.g. taking emotional feelings for reality e) External locus of control, f) personalizing, g) blame shifting h) failure to handle and cope with negative emotions i) lack of self awareness to enable reading own emotions accurately, j) lack of self-management in failing to control own negative emotions k) lack of social skills to read emotions in others and respond with empathy e.g. blaming others, complaining and jealous l) lack of motivation to move ahead from failure to other challenges
The Emotional Intelligence Components of self-awareness, self-management, social awareness and relationships management are key success factors in business and in life. These factors are key drivers of success, productivity and effectiveness both at work and life in general.
How can you open your public speaking session with a powerful, captivating opening that will hold your audience’s interest? How can you grab and retain the attention of your audience?