employee engagement initiatives saw an 80% reduction in grievances and 34% increase in highly satisfied customers. Other 300 studies confirm the link between job satisfaction, job performance and financial performance
Values are guiding principles for conduct and behavior, concept of what we identify with and stand for. If principles of behavior and conduct, then surely a causal relationship exists between values and behavior. But what exactly is the impact of values and attitudes on behavior?
“If we understood the power of our thoughts, we would guard them more closely. If we understood the awesome power of our words, we would prefer silence to almost anything negative. In our thoughts and words, we create our own weaknesses and our own strengths. Our limitations and joys begin in our hearts. We can always replace negative with positive.” -Betty Eadie
Communication is the lifeline of organizations, the calming element to turbulent negotiations, the essential antidote for conflict and the glue that holds together interpersonal relationships.