Soft Skills

Communication Skills

7 Non Verbal Cues

Our bodies are continuously sending signals which are received as communication messages. We can choose to be more purposeful in the body signals we send to make our communication more effective or we can allow our bodies to send involuntary signals that can undo our communication effort.

Emotional Intelligence Case Studies

Emotional Intelligence issues in this case include: a) cognitive distortions, b) attribution error, c) faulty causal analysis, d) emotional reasoning e.g. taking emotional feelings for reality e) External locus of control, f) personalizing, g) blame shifting h) failure to handle and cope with negative emotions i) lack of self awareness to enable reading own emotions accurately, j) lack of self-management in failing to control own negative emotions k) lack of social skills to read emotions in others and respond with empathy e.g. blaming others, complaining and jealous l) lack of motivation to move ahead from failure to other challenges

Emotional Intelligence Success Factors

The Emotional Intelligence Components of self-awareness, self-management, social awareness and relationships management are key success factors in business and in life. These factors are key drivers of success, productivity and effectiveness both at work and life in general.

Communication Skills

Public Speaking Tips

How can you open your public speaking session with a powerful, captivating opening that will hold your audience’s interest? How can you grab and retain the attention of your audience?

Emotional Intelligence Quiz

An emotionally intelligent response would include the following elements: a) Viewing the situation as a challenge b) Viewing situation as a problem solving opportunity c) Seeing learning opportunities d) Seeing team building opportunities through collective problem solving and decision making e) view negative emotions as distractions to be avoided f) deploying stress deflection through strategic attention allocation g) shift attention away from stress to problem solving and execution h) tune out of negative emotions mode and tuning in to positive emotions i) deploy emotional intelligence competencies to problem solving and solution execution