employee engagement initiatives saw an 80% reduction in grievances and 34% increase in highly satisfied customers. Other 300 studies confirm the link between job satisfaction, job performance and financial performance
Emotional Intelligence issues in this case include: a) cognitive distortions, b) attribution error, c) faulty causal analysis, d) emotional reasoning e.g. taking emotional feelings for reality e) External locus of control, f) personalizing, g) blame shifting h) failure to handle and cope with negative emotions i) lack of self awareness to enable reading own emotions accurately, j) lack of self-management in failing to control own negative emotions k) lack of social skills to read emotions in others and respond with empathy e.g. blaming others, complaining and jealous l) lack of motivation to move ahead from failure to other challenges
The Emotional Intelligence Components of self-awareness, self-management, social awareness and relationships management are key success factors in business and in life. These factors are key drivers of success, productivity and effectiveness both at work and life in general.